Billing & Insurance

Health care billing can be complicated. We’re happy to help with any questions you might have. If you have any questions regarding your billing, please call our customer service team at 952-512-5625.

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. For questions or more information about your right to a Good Faith Estimate, visit or call 952-846-2206.

Health care provider with stethoscope

General Payment Information

As part of the Infinite Health Collaborative (i-Health), CRSAL makes it easy and convenient to pay your bill. We partner with other independent physician groups in Minnesota and western Wisconsin to simplify payment, so you will see billing and insurance explanation of benefits (EOBs) through i-Health.

Note: you may pay online using eCheck, VISA, American Express, MasterCard or Discover. CRSAL/i-Health online bill payment is powered by InstaMed®. It does not have an affiliation with any other online bill payment directory or processor. Patients have reported third party services fees and other issues based on their use of unaffiliated online bill payment directories or processors.


You may also pay through a CareCredit account for convenient monthly payments. If you have any questions regarding a CareCredit account, call 800-365-8295.

For any questions regarding your CRSAL/i-Health billing statement, please call our Customer Service Team at 952-512-5625.

Late Policy

New patients must complete the necessary paperwork prior to their first visit using the online patient portal.

If you choose to complete the necessary paperwork in the office, you must arrive 20 minutes early. If the paperwork delays your appointment start time, we may need to see other patients before you.

If necessary, it is acceptable to print the Release of Information form and fill it out prior to arriving at the office

If a patient arrives late or does not have their paperwork completed at the scheduled appointment time, the appointment may be rescheduled. This is to ensure that the patients who arrive on time do not experience delayed waits to see their provider. If you arrive late, you may be given the option to wait to be seen at the end of the provider's clinic or you may be asked to reschedule. If you choose to wait, we will try to minimize your wait time as best as possible, however we need to provide timely care to our other patients as well.